Every year, StudentCentreCo advises thousands of students for its parent organization, a major University in Canada.
StudentCentreCo management experienced an increasing need in personnel even though the throughput of students seen had remained the same.
KOMAND was asked to identify the root cause of the problem. By identifying bottlenecks in the student pathway and segmenting the student cohorts based on needs, KOMAND developed a capacity model that assisted StudentCentreCo management in restructuring the student advising process.
Furthermore, KOMAND introduced short and long term objectives on an individual and business unit basis that allowed management to maximize human capital effectiveness while increasing the quality of service to the students.